Service and Support

Service and Support for Qingdao Aikson Machinery Co., Ltd.

Based on the management tenet of “providing customers with the most satisfactory products and services”, Qingdao Aikson Machinery Co., Ltd. solemnly promises to continuously improve the service quality while ensuring the advancedness, reliability and stability of the equipment. To the after-sales delivery, commissioning, equipment maintenance management, technical services, user technical training and other aspects, to ensure that customers can get the best service, customer satisfaction, rest assured.

1. Ensure that the equipment package meets the requirements of moisture, rain, rust, anti-corrosion and anti-vibration. The label is clear and correct, so that the items are safe and delivered to the scene in time.
2, High-quality, fast technical service In order to better ensure the normal operation of the equipment, timely answer the questions raised by users, help users solve problems, the company maintenance center and local maintenance outlets, responsible for the opening, maintenance and technical consulting services. The maintenance center is responsible for providing technical consulting services free of charge to customers at any time.
After receiving the user’s fault call, Lujiang Husong rushed to the scene within 24 hours, and the other areas rushed to the scene within 48 hours and solved the problem within 24 hours.
The company maintenance center has a 24-hour telephone service, and the full-time engineer accepts the user’s call to ensure that the user receives technical support in time.
Line: 13853637738 (Chinese)
3, Free for users to debug, open (Only in China )
The engineer is responsible for the commissioning, training and testing of the field equipment. After the equipment is successfully debugged, the supplier shall provide the test results to the user in writing, and the supplier’s technical personnel may evacuate the site after obtaining the user’s consent.
4, Regular inspection
Our company will patrol the inspection system as one of the routine maintenance work, that is, the company organizes inspections of the equipment running every six months. The company is mainly engaged in inspection engineering and technical personnel, with the participation of designers. And listen to the problems and suggestions reflected by the user maintenance personnel, and constantly improve the software and hardware functions and quality of the products.
5, Warranty period
Warranty period: The warranty period of the equipment under the contract is 12 months after the successful installation and commissioning (except for natural disasters and man-made damage) components, component costs, and travel expenses are borne by the supplier.
6, Lifetime maintenance, to ensure user benefits
The equipment of Qingdao Aikson Machinery Co., Ltd. shall be guaranteed for 18 months under the normal conditions (excluding damage caused by natural disasters and man-made) from the date of acceptance of the acceptance, and the warranty for the electrical part is 12 months. Outside the warranty period, the company provides lifetime paid services.
7, Establish user profiles, improve product quality
In addition to conducting user technical consulting services, the company maintenance center is also responsible for accepting and collecting user complaints and consultation information, ensuring that problems and requirements raised by users can be processed in a timely manner, and tracking and verification of the processing situation. At the same time, the user profile record product usage will be established to provide a basis for future product quality improvement. We will continue to work hard and strive to provide customers with the most satisfactory products and services.
8, The company’s spare parts library, can provide users for 15 years of use, at the best price to provide spare parts.

Note: wearing parts are not covered by the warranty.